About Thought Merchants
I specialize in creating usable experiences. I have created experiences companies such as Urban Outfitters, QVC, GSI Commerce, and Groupon currently use. I have also consulted for start-ups, and emerging companies like: Efficiency 2.0, Monetate, Hoopla, and FizzLaw.
My experience encompasses creating experiences online, and offline for products and services for both very broad B2C experiences, as well as complex domain specific B2B business applications.
You can email me at: steve@thoughtmerchants.com and follow me here: @thoughtmerchant
Clients I Have Worked With
Tools I Use
What Needs to Happen During Exploration
Image of Now
Sayings I Live by
Many people
- The details ARE the devil.
- If everything is important, then nothing is very important.
- Simple is the language of everyone.
- You are what you make.
- I like good people. They make me smile.
- 1-2-3. One primary goal. Two secondary concepts. Three tertiary ideas. Per page – max.
- Solve a problem. Build something that people want. Make it good.
- Successful User Experiences are a by product of friendliness and business process.
- Being wrong is awesome, that’s how you learn.
- Life is complex and nobody is really sure.
- In the beginner's mind there are many possibilities, in the expert's mind there are few.
- We are what we repeatedly do. Excellence, therefore, is not an act, but a habit.
- Something someone once said is appropriate for this occasion.
- Life is, for most of us, is a continuous process of getting used to things we hadn't expected.
- You simply can't create likable software if you are a dysfunctional company.
- Words that are not collaborative: "we need", "must", "cannot", "don't".
- Make decisions so your users don't have to.